Returns Management: Make it More Effective

The value you gain from partnering with Extron is especially noticeable in the way your returns are handled. Most distribution networks are not set up to manage products that come back from the field. Boxes of returns wind up on warehouse shelves taking up valuable space and returning nothing to the supply chain. The churning nature of today’s market has made returns goods management a significant challenge especially with all the new legal disposition requirements.

Extron’s integrated return product management system is designed to specifically deal with the returns process in a logical and efficient manner. Our skilled staff has experience refurbishing a vast array of products in minimal time and gets them back into the field tested and up to our clients’ cosmetic standard ( including “like new”) often within 24 hours or less.

Common Processes in Return Goods Management

Detrash and destruction of returned materials (CDs packaging materials, etc.)
Date code based warranty assessment
Test diagnostics and repair
Software and/or firmware upgrades
Refurbishment
Repackaging
Warehousing and Distribution
Legally compliant disposal (i.e. WEEE and SB2050)

Return Products Management: Grab the Extron Advantage

Our returns management system is prepared to recognize out of date revisions and components immediately upon receipt. Extron is well equipped to develop appropriate disposition methodologies for our clients thus saving you the cost of warehousing stock that has gone stale.

With compliance laws becoming more stringent and fines increasing, you can rest assured that your Extron returns goods management program keeps you compliant. After 25 years of experience, Extron can support all legal disposition compliancy issues including WEEE. Whether the highest economic and environmental value is remarketing complete systems, remarketing major components, partial or full recycling, Extron provides the highest economic and environmental returns management services in the industry. By using Extron’s returns management system, returns are transformed from assets gathering dust into cash.

World-class Returns Management Services
A partnership with Extron removes all the pitfalls that come with the return and rework of products and produces valuable resources from what might have been waste in the past Extron return products management ensures customer satisfaction through a “no hassle” return system that reduces cost and ultimately increases your company profitability. All this by simply proactively managing what previously was thought a hindrance and turning it into a usable resource.

Extron Returns Management Services include:

RMA Support
Warranty Returns
Lease Returns
Refurbishment
Test and Debug
Repackaging
Fulfillment
Disposal (remarketing, recycling)
Web Based Inquiry and Reporting