Customer Service Manager/Sales Engineer

As an industry leader in the supply chain management field, we are seeking a skilled and motivated individual to join our team. We need a customer-oriented professional to help maintain our standing in a highly competitive marketplace.

The Customer Service Manager's function is to act as the voice of the customer within the organization. The ideal candidate must determine customer needs, effectively communicate those needs within the organization, and work with all functional areas to execute on necessary actions.

The job requires an experienced individual to:

Develop strong customer relationships.
Develop quotes to ensure the customer receives competitive, accurate, and timely quotes.
Track customer orders to ensure on time delivery.
Work with all departments and individuals involved in the completion of customer orders including manufacturing, quality control, and shipping.
Provide order entry data, order updates, document control, and other day to day functions.
Work with the Business Development Team to identify new business opportunities with existing and new customers.
Assist with customer service related tasks.

The individual must possess the following:

Undergraduate Degree with a focus on mechanical engineering or equivalent related work experience.
3 years in a manufacturing environment
Experience preparing Sales Orders, Job Orders, as well as Routings and working with Item Master
Excellent written and verbal communication skills
Detail orientation
Strong customer orientation
Must be computer literate including MS Office Suite - Word, Excel, PowerPoint, Outlook, plus knowledge of ERPs (such as M2M)
A demonstrated ability to think critically, strategically and to solve problems

Experience in the following areas is a plus:

Hands-on experience with CAD
Engineering Change Orders (ECO's)
Billing and P&Ls
Customer Quarterly Management Reviews

No phone calls.

Please respond to jobs@extroninc.com in word, text or pdf format. Can not open wps.